Refund Policy
This refund policy is governed by the laws of the Republic of Korea, including the Act on the Consumer Protection in Electronic Commerce. Mandatory consumer protection rights apply where they cannot be waived.
Jason Music Lab Co., Ltd. ("Company") operates QuackTracks ("Service").
At a Glance
| Situation | Handling |
|---|---|
| One-time mastering after download or remastering use starts | Digital content supply has commenced; remastering-entitlement compensation applies |
| Processing error, failed delivery, or support/refund issue | A remastering entitlement may be issued |
| Monthly subscription support issue | A remastering entitlement may be issued separately from the monthly song allowance |
| Mandatory statutory withdrawal or refund right | Handled under applicable law |
1. Right of Withdrawal (Article 17 of the Act)
The Company respects the right of withdrawal under Article 17 of the Act on the Consumer Protection in Electronic Commerce.
However, under Article 17(2)(5), withdrawal may be limited for digital content where supply has commenced. The Company gives notice and obtains consent before payment.
2. One-Time Payments and Remastering Entitlements
- A one-time mastering payment is tied to the selected session and unlocks download plus two remastering attempts for 72 hours.
- Once download or remastering entitlement use begins, digital content supply is considered started.
- For processing errors, failed delivery, or support/refund cases, the Company may issue a remastering entitlement under the same policy as compensation.
- Remastering entitlements cannot be converted to money and may be used only for the selected session or support-designated compensation scope.
3. Monthly Subscriptions
- Basic, Creator, and Pro subscriptions consume only the monthly song allowance and have no track length limit.
- Monthly allowance resets each billing period and does not carry over.
- Support or refund issues may be handled by issuing a remastering entitlement.
4. Processing and Contact
| Request Type | Handling Window |
|---|---|
| Remastering-entitlement compensation | Within 7 business days after receipt |
| Mandatory statutory withdrawal or refund dispute | According to applicable law |
Contact account@jasonmusiclab.com with the order number, payment date, and request reason.
5. Dispute Resolution
For refund-related disputes, please first contact support at account@jasonmusiclab.com.
If no resolution is reached, you may file a dispute with the Korea Consumer Agency or the Consumer Dispute Resolution Committee under the Framework Act on Consumers.
- Korea Consumer Agency: https://www.kca.go.kr / 1372 (Consumer Counseling Center)